Tim O's Studios

How To:

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FAQ for iOS Subscriptions/Free Trials:

  • Apple does not give developers the ability to cancel subscription, user must cancel on thier own.

  • Apple does not give developers the ability to process refunds.

  • Our apps do not automatically sign users up for a free trial, users must select the free trial then consent to the purchase then log into their Apple ID and go through the Apple In-App-Purchase dialog.

  • When you sign up for a free trial or subscription Apple will send a confirmation email to the Apple ID that made the purchase. If you do not receive this email you may have not signed up for a free trial or subscription.

  • From the instructions linked above if you do not see the "Subscription" button on step 6 or the "Premium Sudoku App" in step 7 then you are either not logged into the Apple ID that was used to make the purchase of the subscription/free trial or you may have not signed up for a free trial or subscription.

  • If on step 8 of our instructions you do not see the button "Cancel Subscription" and you instead see the wording "Select an option to resubscribe" this means the subscription has already been canceled.